Have to highly recommend Nyonyalite to everyone. Not just for the authentic tasting pastes and easy to follow recipes, but also for their excellent, sincere service recovery. I had ordered online from their website twice. For my 2nd order, I ordered 7 packets of pastes. However when the packets were delivered I was shocked to see that 2 packets of the laksa pastes had burst on delivery, all the oil and mixture had oozed out and whole package was oily and messed up. Managed to salvage the other 5 packets after cleaning the boxes and putting them in ziplocks.
That night I immediately sent an email to Nyonalite with photos of the messed up package and asked for refund or re-sending of 2 new packets of laksa paste. Justin was extremely quick to respond to my email and without hesitation offered to re-deliver 2 packets of laksa paste without extra charge and asked about the condition of the remaining 5 packets. He went further in his service recovery by delivering personally the next morning (Saturday) and kindly included my full order of 7 packets of pastes in his delivery, with a free gift as well. Justin has gone above and beyond in his service recovery and I truly appreciate his good will gestures and kind consideration.
Now the family can look forward to tasty, authentic nyonya dinners next week.
Highly recommend 👍